FAQs
HOW QUICKLY CAN YOU ANSWER MY QUESTIONS?
We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Once an order is placed, our warehouse staffs can pack and ship out your order within 24 hours, so its not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it. Especially once it leaves our warehouse, but we will do everything we can!
HOW LONG IS THE PROCESSING PERIOD?
Order processing times are between 1 - 3 business days after the day you placed the order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up processing time may go up to 3 business days following the day you placed the order.
GENERAL SHIPPING INFORMATION?
Our warehouse processes and and ships out all orders Monday - Friday (excluding major holidays). After placing your order, your package should be shipped out within 1- 2 business days after your order is placed, and you will receive an email with the tracking number soon after. Royal Mail is our primary carrier for UK customers and for countries/regions such as US, Canada, Europe, Australia & New Zealand etc. Depending on where you live, packages are delivered within 5 - 25 days from date of shipment.
WILL MY ORDER COME IN ONE PACKAGE?
Due to the size of our packages it should be delivered in one day.
OUT OF STOCK/ BACKORDERED ITEMS?
in the event that any of our items are out of stock, we will send an email to let you know when we expect to have your items shipped out by. If the items are not expected to be restocked within 2 weeks. We will just automatically refund you for those items.
ADDRESS CHANGES?
Our warehouse staffs are super quick, so if you notice an error email us asap with your name and order number so we can try to catch your package before it departs. Theres no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship internationally and to almost every country. You will receive shipment 5 - 25 days after the order is shipped. All orders are shipped out 1 -2 days.
I RECIEVED A DAMAGED ITEM, WHAT DO I DO?
We apologise that your shipment didn't arrive in perfect condition! Please contact us with your name and order number for further assistance.
HOW CAN I TRACK MY ORDER?
Simply go to the Track My Order page and enter your name and tracking number. If you need further assistance, please contact us we are always willing to help.
WHAT DO I DOIF SOMETHING IS MISSING IN MY ORDER OR IS DAMAGED?
If you have purchased our items and items are missing or damaged please contact us immediately to resolve the issue. We have a Money Back Guarantee which last 30 days prior to the delivery of your order so make sure to contact us within that timeframe. To get ahold of us to assist you please use the Contact Us tab.